At One Broker, we’re dedicated to providing a stress-free claims service. Our highly skilled, proactive Claims team will work with you and your insurer to reach a satisfactory conclusion as quickly as possible.

  • Dedicated Claims Technician
  • Support throughout the claims process

The One Broker Claims Charter

We’re committed to providing an outstanding claims service, minimising stress and disruption in the event of a claim. Our Claims Charter explains what you can expect from us:

  • We aim to acknowledge all new claims within 24 hours of notification – or sooner
  • We aim to respond to all correspondence within 5 working days
  • We aim to answer the phone within 3 rings
  • We will keep you up to date with progress
  • We will provide a breakdown of costs paid upon settlement of any claim
  • We will ensure all team members are qualified to Cert CII level or equivalent
  • We will welcome your feedback

How do I make a claim?

Simply call or email us using the details below.

Alternatively, report your Motor Fleet, Property and Goods in Transit claims online. If you have a username or password, visit our Make A Claim //link// page. If you don't have login details (or have forgotten them) get in touch.

Norwich Claims
01603 218255
claimsnorwich@onebroker.co.uk

Cambridge Claims
01223 792290
claimscambridge@onebroker.co.uk

Can One Broker help with all my claims?

Yes. We are trusted by a large number of insurers to manage the claims process on behalf of our clients. An experienced Claims Technician will work with you, managing your claim and liaising with the insurer to finalise any details.

Plus, thanks to our strong insurer relationships, we have several delegated authority schemes. That means we can approve claims up to a certain value without reverting to the insurer, making the process even faster and more efficient.

Do you give insurance claims advice?

Yes. We can advise how to handle the claims process and the best course of action.

 

What Our Clients Say