One Broker is aware that many of our clients have varying needs that may affect how they view and access our website or view emails and documents from us. We hope the following information will help you but if you require any further assistance, please contact us.

Increasing text size

In Internet Explorer, go to the Tools menu and select Zoom
In Mozilla Firefox, go to the View menu and select Text Size
In Opera, go to the File menu, select Preferences then Fonts and then change Minimum font size (pixels)
In Safari, go to the View menu and select Make Text Bigger or press the Apple Key and then the plus key ( then +)
In Google Chrome, go to the Customize and control menu and select (+)
For even more tips on making your browsing experience easier take a look at the excellent BBC My Web My Way site which explains how to set up your computer to make the web more accessible.

Documentation

If you require policy wordings and documentation in an alternative format from what has been supplied to you, please let us know.

Textphone

If you wish to contact us by telephone you can contact the Text Relay service by Dialling 18001, followed by the number you require. You'll then be connected to an operator offering Textphone assistance. Further information covering the use of Text Relay services can be found via www.textrelay.org created by BT.

Visiting Us

If you would like to visit us at one of our offices our staff will always be willing to help by writing things down for you and receiving your instructions or replies in writing. We would encourage you to arrange meetings at your convenience prior to a visit to ensure the person you need to see is available.

Norwich Office

Our Norwich office on the Broadland Business Park has a lift and therefore ensures accessibility for meetings in our offices or for more informal meetings we can see you in the main reception area on the ground floor if you prefer.

Cambridge Office

Our Cambridge office on the Cambridge Research Park has a lift and therefore ensures accessibility for meetings in our offices.

Bury St Edmunds Office

Our office in Bury is best accessed via the carpark. There is a slope to the office via this entrance. There is not a private meeting room so if you require a private meeting please contact us in advance.