We are looking for a Lettings Insurance Account Handler to join our expanding Lettings team in Cambridge.



Reporting to: Scheme Manager

Working hours: Full Time - Monday to Friday 9am to 5pm (with one hour unpaid for lunch). Initially working full time in the office, a blend of office and home working will be available in line with the company Smart Working Policy on completion of probation.

Key Responsibilities:
  • Providing comprehensive customer service to meet the insurance needs of our clients, while providing support to the Personal Lines team
  • Checking new policy documentation for accuracy and forwarding to clients or liaising with insurers
  • Negotiating and inviting renewal of allocated clients' policies
  • Ensuring all client records reflect the current risk-on-cover at all times, including accuracy of sums insured, perils, excesses, extensions and exclusions
  • Provide administration support as and when required in obtaining new business quotations and arranging cover
  • Processing mid-term adjustments and MID updates as required
  • Processing quotes within SLA timescales
  • Dealing with clients’ day-to-day enquiries, responding promptly and managing expectations
  • Referring to relevant managers, account handlers and directors over any technical queries
  • Providing support to team members to ensure client needs are met, particularly during peak periods or in times of holiday/absence
  • Maintaining an effective diary/activity/task system
  • Attain cross-sell/up-sell on policies
  • Ensuring cover notes/green cards are issued where appropriate
  • Collating meeting notes, documenting and completing actions as required
  • Liaising with Claims department over claims queries/reports
  • Creating all invoices and relevant credit notes for new business, renewals, mid-term adjustments etc., in line with the broking manual/company procedures.
  • At least 2 years’ insurance experience. Previous experience working within Lettings Insurance or Property Insurance would be advantageous
  • Excellent communication and organisational skills
  • Good IT skills are essential 
  • Ideally, the successful candidate will hold the Cert CII qualification or be working towards it.