We are looking for an experienced claims technician to join our claims team based at the Cambridge Research Park.
THIS POSITION IS CLOSED
Reporting to: Claims Manager
Working Hours: This is a full-time position, working 37.5 hour per week. Initially working full-time in the office, a blend of office and home working will be available in line with the Company Smart Working Policy on completion of probation.
Recording new and managing existing client claims
Dealing with clients’ and insurers’ telephone, post or email claim queries on a daily basis
Liaising and negotiating with insurers, clients and adjusters regarding the progress of claims
Providing suitable advice to clients regarding claims or potential claims in relation to policy cover and immediate and ongoing post-loss action and keeping clients informed of progress
Advising clients on how to handle small claims themselves where these fall within the policy excess
Preparing claims reports for broking technician/account handler or account/broking executive for discussion at mid-term and annual reviews with clients
Attending claims meetings at clients’ premises with account/broking executive, or unaccompanied, if required
Liaising with the claims manager, account executives, broking technicians/account handlers and directors over any queries relating to policy cover in relation to a claim
Identifying potential problems or contentious claims as soon as reported, or when issues occur, to the group technical claims manager and providing updates on claims progress
Providing assistance to colleagues with workloads/client queries
Maintaining an effective diary system and chasing outstanding diaries
Providing claims statistics/information to management as and when required
Attending and contributing towards claims team meetings.
- Ensuring a high level of customer service is achieved
- Maintaining work states, entering accurate information timely as required
- Completing any reasonable request made of you by a manager or director
- At least 2 years of claims experience
- To have completed core competencies within 6 months of joining and maintain up to date as required
- Excellent communication and organisational skills
- Good IT skills are essential
- Ideally, the successful candidate will hold the Cert CII qualification or be working towards it.
How to Apply
If you are interested in the role and would like to apply, please submit a copy of your CV along with a covering letter stating your current salary to firstname.lastname@example.org.
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