General Claims

Make a Claim
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Our normal working hours are 9am to 5pm Monday to Friday (excluding Bank Holidays). If you need assistance outside of these hours, see our details below.

To discuss or report an incident, please either contact any member of our claims team or your dedicated Claims Technician. Alternatively, you can use any of the methods below.

Cambridge

01223 792290

First Floor, 8200 Cambridge Research Park, Beach Drive, Cambridge CB25 9TL

Norwich

01603 218255

Lakeside 300, Old Chapel Way, Broadland Business Park, Norwich NR7 0WG

Out of hours

If you need to report an incident outside of our normal hours, please refer to your policy schedule to find the name of your insurer. Listed below are those insurers who offer 24 hour claims notification helplines for you to utilise when we are unavailable. We recommend that you have your Policy Number available at the time of telephoning. If your insurer is not listed below then please refer to your documents or contact us when we open.

Insurer Contact Number
Allianz Motor Claims New Claims. Private & Com Vehicle 0845 600 0676
Allianz Fleet & Commercial Motor - Existing 0344 893 9545
Allianz Household Claims 0845 073 1114
AXA Property Owners Emergency Helpline 0330 024 5346
AXA Commercial Motor 0370 900 0860
AXA Commercial Property 0345 600 2715
AXA Private Motor (inc Windscreen) & Household 0870 900 8292
AXA Windscreen (Autoglass) 0800 015 4195
Ageas formerly Fortis Motor 0845 122 3018
Ageas formerly Fortis Windscreen 0800 174 764
Ageas formerly Fortis Travel 0845 122 3280
Aviva Distinct Policies 0800 051 1750
Aviva Private Motor 0800 555 333
Aviva Windscreen 0800 587 6824
Aviva Commercial Property 0800 555 333
Aviva Household 0800 555 333
Aviva Motor Traders 0800 046 6229
Broker Direct - Private Car 0845 337 1886
Chartis Fleet Claims 0870 112 7113
Chaucer Private Car 0800 072 2050
Chaucer Windscreens 0800 587 0808
Ecclesiastical  0845 603 8381
Glemham Underwriting 01728 726599
Groupama 0870 240 1895
Hiscox Home & Commercial 0870 084 3776
Hiscox Motor 0845 213 8898
NIG Fleet or Road Risk 0345 300 4644
NIG Landlords & Tenants 01732 520270
NIG Motor Personal Lines 0870 151 5596
QBE MiniBus Plus 0800 389 1708
RSA Commercial Property 0800 731 7600
RSA Commercial Motor 0845 077 0119
RSA Private Motor 0845 165 0527
RSA Private Household 0870 165 0522
RSA Glassline 0800 783 4695
RSA Switchboard 01403 232 323
Sabre Private Motor Claims 0800 243 071
Uninsured Loss Recovery 01603 420 000
Zurich Private Clients - Prop & Motor 0800 096 9999
Zurich Commercial - Prop & Motor 0800 302 9055
Zurich Windscreen 0800 36 36 36
Zurich Help Point 0845 300 4055

Student claims

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People
Further Information
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Our advisors since 1998, they have a complete understanding of our industry and never fail to meet our requirements - the standard and service is unrivale

- Claret Civil Engineering Ltd -
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What a pleasure it is working with you guys. Everything we experience with One Broker from claims to additions and removals and the renewals is a seamless process and from my point of view effortless. A huge thank you from all here at Swift

- Swift Taxis -
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KTIB are a key supplier of risk management services to us. They play a significant role in developing systems to monitor, analyse and manage our transit claims procedures and data

- Palletforce Ltd -