Norwich

Marketing Co-ordinator

We are looking for a Marketing Co-ordinator, someone who is organised, creative and looking for a new challenge to work in a stand-alone role, to take on the marketing across the business liaising with suppliers to best effect.

Responsibilities will include but are not limited to:

• Create and input into new marketing initiatives
• Liaise with external suppliers and service providers to:
  - Ensure marketing materials are produced in line with deadlines
  - Ensure maximisation of SEO and web presence
• Co-ordinate company events, attending as necessary (including some evenings and weekends)
• Attend weekly meetings with project leads (at each of the following sites; Norwich, Cambridge and Bury St. Edmunds as required)
• Ensure all marketing materials are produced within FCA guidelines, following strict sign-off procedures with support from the Group Compliance Manager
• Monitor production of marketing materials to ensure consistency and appropriateness
• Monitor various mediums for developments in the area of insurance and marketing and distribute articles of interest
• Collate data on clients, enquiries, conversions and website activity
• Develop existing marketing activities to ensure awareness of the company among all target groups
• Ensure marketing budget is met
• Write and post across social media channels
• Manage internal and external communications
• Liaise with the HR team on all bios, staff changes, promotions etc following sign off procedure
• Design promotional materials that drive client acquisition and retention
• Filing of all marketing materials and communications in line with company procedures
• Gain a strong understanding of insurance broking, our values and our relationship with our clients

To apply please send your CV and covering letter to be sent to along with details of current salary.

Apprentice Insurance Practitioner

Brief overview of the role

One Broker is an insurance broker based in Norwich and Cambridge. They have an excellent opportunity for two Apprentice Insurance Practitioners to join their team in Norwich. Within this role you will deal with client policies, check documentation, deal with client queries by phone, post and email, create invoices for new business, and much more.

Job Specification

Duties may include:

• Negotiating and inviting renewal of allocated client’s policies
• Checking new policy documentation for accuracy and forwarding to clients or liaising with Insurers
• Ensuring schedule reflect the current risk on cover at all times including accuracy of sums insured, perils, excesses, extensions, and exclusions
• Provide administration support for Account Executive if requested in obtaining new business quotations and arranging cover
• Dealing with clients’ telephone, post or email queries on a daily basis
• Liaising with Account Executives, Broking Technicians and Directors over any technical queries Providing assistance to colleagues workloads/client queries in line with Absence/holiday protocols
• Maintaining effective diary system and managing your workload
• Liaising with Claims Dept over claims queries /reports
• Creating all invoices for New Business (where necessary / required), Mid Term Adjustments etc
• Collating meeting notes/documents, documenting meeting & action required
• If requested, obtaining claims experience, renewal information, broking risk and presenting terms to Account Executive in a format for Client use
• Identifying any training needs arising from day to day work & responsibility to maintain own
• Continuous Professional Development (CPD) & record ensuring competencies are up to date
• Ensure all responsibilities are carried out in accordance with FCA guidelines or current regulatory body

Desired skills

• Able to work as part of a team
• Communication - strong verbal and written skills; relationship builder; strong telephone conversation skills
• Problem Solver – ability to look at information to provide a solution
• Attention to detail – able to analyse information; establish covers of risk
• Organisation skills – organised, good at time management, able to multitask

Personal qualities

• Commitment and a strong work ethic
• Drive to excel- energetic; positive; resilient; drives to be their best self
• Personal accountability- proactive; ownership seeker; takes initiative
• Innovation- creative; imaginative; inquisitive; appropriate challenger
• Professionalism- honest; displays integrity and fairness in actions and approach; client centric demonstrates principles of utmost good faith
• Interest in Financial Services

Desired qualifications

• 5 GCSES at grade 4 or C or above, including Maths and English

Future prospects

Once you have become a Fully qualified Broking Technician, with greater training and experience you may then have the opportunity to progress towards becoming a Senior Broking Technician, a Broking Executive and then an Account Executive which involves having your own book of clients and working to achieve new business.

Things to consider

The role involves a large amount of computer work so the ability to type is a huge advantage; using the telephone to speak to clients and insurers and therefore being confident on the phone; attending client visits from time to time; and being organised with your work.

It’s essential you are able to work with your Account Executive who is the main contact for the client, organise your work to meet renewal dates / deadlines and enjoy variety as no two clients are the same.

Attention to detail is important as you will be entering vehicle registrations, client and business names to quotes for new business and renewals.

Benefits include:

• 4% Employer and 4% employee contributions
• Bike to work scheme
• Childcare Vouchers
• Local bus service available from the city to our location

Working week

37.5 hours per week, working Monday to Friday from 9.00am to 5.00pm, with a 30 minute unpaid lunch break. There are no shifts or weekend working.

Expected duration

18 months

Possible start date

01 Sep 2019