Norwich

Personal Lines Broking Technician

Contract: Full time

Job description:

Providing a comprehensive customer service to meet the insurance needs of our clients, providing support to the personal lines team.

• Checking new policy documentation for accuracy and forwarding to clients or liaising with insurers
• Negotiating and inviting renewal of allocated client’s policies
• Ensuring all Client records reflect the current risk on cover at all time including accuracy of sums insured, perils, excesses, extensions and exclusions
• Provide administration support as and when required in obtaining new business quotations and arranging cover
• Processing mid-term adjustments and MID updates as required
• Processing quotes within SLA timescales
• Dealing with clients’ day to day enquiries, responding promptly and managing expectations
• Referring to relevant Managers, Account handlers and Directors over any technical queries
• Providing support to team members to ensure client needs are met, particularly during peak periods or in times of holiday /absence
• Maintaining effective diary / activity / task system
• Attain cross sell / up-sell on policies
• Ensuring cover notes / green cards are issued where appropriate
• Collating meeting notes, documenting and completing actions as required
• Liaising with Claims dept over claims queries / reports
• Creating all invoices and relevant credit notes for New Business, Renewals, Mid-Term Adjustments etc in line with the Broking Manual / Company Procedures

Applications to be emailed to .

HR Administrator

Reporting to: Group HR Manager

Working Hours: Working 3 days per week (Must include working a Monday) - 9am until 5pm with 30 minutes unpaid for lunch.

We are looking for a part time HR Administrator to support our busy HR Team for 3 days per week (must include a Monday).

Job Responsibilities include:

• Provide general HR admin support, ensuring accuracy of data at all times
• Update and maintain electronic employee records, ensuring all records are kept up to date
• Administer all employee probationary reviews and year end development review documentation, ensuring all documentation is issued, returned completed and logged on employee HR system
• Support with recruitment processes such as new starters, inductions, pay and benefits
• Provide administration support to the absence management process
• Prepare and amend HR documents, such as employment contracts, contractual change letters and salary increase letters
• Complete relevant leavers processes as required
• Process job offers and employment contracts
• Assist in the preparation of induction packs for new starters
• Take up references for all new joiners and respond to reference requests from other third parties, communicating with the Group HR Manager promptly where references may be satisfactory
• Take minutes at investigatory, disciplinary and capability meetings
• Contribute to HR projects as directed by the Group HR Manager and Group HR Advisor

The ideal candidate will:

• Have proven experience within a HR administration role
• Be a team player with excellent and proactive workload management
• Ensure accuracy of data at all times
• Have excellent written and verbal communication skills
• Have excellent planning and organisational skills

Applications to be emailed to .

Account Handler - Latent Defects Scheme Broker (One Guarantee)

Salary

£19-22k

Job Overview

You will be required to provide an excellent sales support service, working closely with, and supporting Key Account Managers assisting with the growth of the business. Your role will consist of both administrative and client-facing functions including providing support and guidance to both new and existing clients. You will assist with the sourcing and negotiation of quotations and administration of policies, as well as assisting with lead generation of new and future business. You will be dedicated, focused and passionate about Latent Defects Insurance and the property development industry as a whole. The necessary training will be provided.

Key Roles and Responsibilities

Duties may include:

• Providing effective sales support to Key Account Managers in obtaining new business quotations and arranging cover
• Managing and providing sales support and guidance to existing clients
• Checking new policy documentation for accuracy and forwarding to clients or liaising with Insurers
• Dealing with clients’ telephone, post or email queries on a daily basis
• Maintaining effective diary and CRM system, managing your own workload and ensuring files are kept up to date
• Collating meeting notes/documents, documenting meeting & action required
• Maintain your Continuous Professional Development (CPD) & record ensuring competencies are up to date
• Ensuring all responsibilities are carried out in accordance with FCA guidelines or current regulatory body

Desired Skills and Experience

• Previous experience in the insurance industry desirable
• Good understanding of sales processes
• Strong verbal and written communication skills
• Competent in the use of Microsoft Office, specifically; Outlook, Word and Excel
• Ability to engage in training and become competent with new platforms such as CRM systems
• Ability to work to deadlines and work under pressure
• Attention to detail – able to analyse information; establish covers of risk

To apply please send your CV and covering letter to .