We form open, honest relationships with our clients and take the time to understand and manage even the most complex of insurance programmes
One Broker employs over 100 people across three offices in East Anglia, boasting clients throughout the UK from individuals through to large multi-national organisations. We are perfectly positioned to service our client’s needs whether it is for their personal home insurance or a complex corporate risk, we will have someone on our team who will be able to help.
One Broker reflects the passion of the friendly, bright and energetic staff that we employ from both our recently employed fresh faces to our many longstanding members of staff. We harness this with the desire to offer face to face personal service for our clients wherever possible, putting our professional knowledge and experience together to find the most competitive product at the best possible price.
Our roots in the independent insurance market mean that we have excellent working relationships with all major composite insurers, the Lloyds market as well as specialist affinity or trade specific scheme insurers.
One Broker provides consistency of service hand in hand by using known insurers so you can be secure in the knowledge that we are looking after for your needs.
At One Broker we pride ourselves on delivering a personal, professional and unbiased service to all our customers. Combined with the stability of many years of experience working in insurance, our staff regularly update their market knowledge, whether through formal CII qualifications or hands on insurer led training.
Through hard work we have achieved an organic growth to place us in the Top 40 Insurance Age Independent Commercial Insurance Brokers in 2018, which means we are able to deliver to both local and national clients. Proven by the many awards we have won. In addition, we focus on our clients needs with the continued development of specialist schemes and our online claims reporting system.
Believe it or not, not all Insurance Brokers are the same... One Broker "deliberately different"
We live in a world where outstanding customer service is somewhat of a rarity. Here at One Broker our friendly and knowledgeable staff strive to deliver great products and services in a way that exceeds your expectations.
We make an effort to understand our clients needs and are committed to winning business with integrity and aspire to be the very best at what we do, treating everyone we come into contact with respect and embrace diversity of opinions and attitudes.
Our culture is one where people thrive on creativity and innovation by encouraging open communication, individual accountability and the potential to be promoted within. This means that we aim to anticipate market trends and our team move quickly to embrace them.
We believe that working in insurance can, contrary to popular belief, be fun. Enthusiasm with One Broker is palpable and infectious – we want you to catch it too.
We never forget who's making all this possible; above all else we know that customers come to us by choice so we take the time to understand your needs, and where possible we will aim to exceed them.
We've forged relationships with our customers that leave them confident that they've made the right choice and eager to keep making the same choice – a bold claim you might think, but we know this because over 94%* of our customers renew with us each year!
* Based on 2011 statistics
One Broker is one of the fastest growing independent Insurance Broker Groups in the UK
Over the past 10 years, the One Broker group has gone from strength to strength, in 2018 positioning 37th in Insurance Age’s Top 100 Independent Commercial Insurance Brokers. Since receiving this accolade, the One Broker group has continued to consolidate its position launching three new specialist schemes, One Guarantee, One Indemnity and One PMI.
One Broker Ltd was founded by seasoned insurance professional, Robin Plaster. Having worked in several well-regarded insurance brokerages, predominately across the south of England, Robin went on to play a key part in building the second largest new home warranty provider in the UK. With his 30 years of experience, paired with his ability to inspire and lead a team, in 2009 Robin went it alone with the aim to build one of the UK’s most successful insurance brokers.
The One Broker group was born with the acquisition of Knowlden Titlow Insurance Brokers Ltd. Formed by John Knowlden and Jon Titlow in 1992, the Norwich based broker aimed to offer a unique face to face personal service for owner managed companies in East Anglia. This strategy was a success, enabling the company to grow at a fast rate.
After joining the One Broker group, Knowlden Titlow Insurance Brokers Ltd rebranded to KTIB and upsized to an office in the prestigious Broadland Business Park. KTIB have since gone on the develop a number of schemes, such as ‘Torque Bike’, aimed at Motorcycle Dealerships, in addition to the innovative development of their award winning claims reporting system.
NWBIB Ltd was the next company to join the One Broker fold in 2014 which was formed by separating the insurance element from NW Brown Group Ltd. This acquisition extended the One Broker group’s reach across Cambridgeshire. They continued to develop their business in specialist sectors including education, technology and estate management. The growth of NWBIB’s influence in the latter sector was highlighted by the launch of WeLoveLettings, a scheme aimed at Tenants, Landlords and Agents.
NWBIB moved from Cambridge City centre to a stylish new office at the Cambridge Research Park, to accommodate the ambitious growth strategy planned for the group.
Saw the acquisition of P J Weller and Son Ltd, an insurance broker based in Barking, Essex. One Broker took the decision to rebrand them to PJW in line with the rest of the group. The company has a long and rich history- founded in 1903 by Percy Weller, it is the longest established independent commercial insurance broker in the UK. From humble beginnings covering horses and carts, in later years the firm diversified to supply insurance to taxi firms and other large local businesses.
PJW moved to the beautiful surroundings of Sion Park in Hertfordshire.
Gibbs Denley Insurance Services Ltd joined the One Broker group, making it the fourth company to be acquired. With offices in Cambridge and Bury St Edmunds, shared with Gibbs Denley Group Ltd, the One Broker group welcomed the passionate and professional new team into the family with open arms. Gibbs Denley was originally formed in 1990, with its insurance service focusing on providing advice for both commercial and personal clients. After joining the One Broker group, Gibbs Denley Insurance Services Ltd have continued to expand its influence in established and new markets, including the education sector and Tenant Management Organisations.
Due to continued growth, One Broker’s Norwich office underwent an expansion and renovation
The One Broker group’s Cambridge based members relocated to a new office on the Cambridge Research Park. The move demonstrates both companies’ dedication to the growth of their insurance services and commitment to providing high standards of professionalism to clients.
Saw One Broker Ltd acquire John Albion, who specialise in the insurance of unusual homes including barn conversions and thatched or period timber framed homes. They joined KTIB in the group’s Norwich office, and continue to trade as John Albion within the group.
KTIB, NWBIB and PJW rebrand to One Broker, we believe it’s natural to trade under the same brand to provide clarity and focus to our clients and our insurer trading partners. As part of the rebrand we will have greater ability to negotiate on our clients behalf with insurers using our increased scale to strive to satisfy our clients’ needs so they can enjoy the same level of expertise and service from our staff.
Their in-depth analysis of our broad-based insurance portfolio was highly thought-provoking - they saved us money too
We trust them to orchestrate our worldwide insurance needs in a highly complex market
They understand our Industry, meet deadlines, work with us to minimize risk and provide competitive rates - everything you would expect from a professional broker