One Broker is proud of having it’s very own in-house claims team. We are trusted by a number of insurers who have given us the means for our in-house team to handle your claim so you won’t get passed from pillar to post.
Making a claims is a tangible test of the policy cover that you have purchased. At One Broker we aim to make sure you receive the most appropriate assistance which is why we developed our claims charter. We believe our team add measurable value and should the worst happen, we aim to have you put right as swiftly as possible.
Alison has been with us since 1995 and was 'the claims department' in the early years. She is a Senior Claims Technician responsible for looking after the claims for a dedicated client base and remains a key member of the claims department. Alison lives in Spixworth with her husband Mark and has two children.
Alison Fowler 01603 218234Senior Claims Technician - Norwich
Amanda joined us in July 2014 having previously worked for Norwich Union and more recently as a claims investigator for G4S. Amanda is a keen arts and crafter and lives in Norwich with her family.
Amanda George01603 218262Claims Technician - Norwich
Barbara joined us in October 2005 having worked in general insurance for over 20 years. Previously she has worked at Norwich Union, GA and CGU, dealing with commercial property and liability claims, as well as domestic property, motor and personal injury. She also spent time in a commercial underwriting team. She then went on to join Cunningham Lindsey Loss Adjusters in Ipswich before taking a career break to start a family.
Barbara Symonds01223 792279Claims Manager - Cambridge
Chris joined us as a claims handler from a large local insurance broker in January 2003 and brought to us a very calming attitude and depth of knowledge to enhance our team. In 2012 he was promoted to Claims Manager. Chris is also responsible for administering the IT Systems at the Norwich office. Chris lives in Norwich with his wife Jo and in his spare time he is a DJ and plays in a rock band (Arcadia Lake), all this in addition to being a season ticket holder at Norwich City.
Chris Bright01603 218236Claims Manager - Norwich
Danny joined our Claims Team from a national broker in February 2005 and looks after the claims enquiries for Jon Titlow's clients. Danny is a keen Spurs supporter and coach's local adult and youth football teams. He lives in Taverham, near Norwich with his wife Joanne and his three children.
Daniel Hawkins01603 218239Senior Claims Technician - Norwich
ACII qualified Darren has been with the business since 2007. Originally joining as the Claims Team Manager following 8 years’ insurer experience handling a wide range of claims including, motor, liability, pollution and fraud he has a wealth of expertise to offer both the business and our clients. He lives locally with his family and enjoys travel, golf and cooking in his free time.
Darren Easton01603 218238Group Technical Claims Manager - Norwich
Emma joined us in 2000 having previously worked as an incident manager for Norwich Union and is now a Senior Claims Technician in our Claims Team. Emma lives in Hethersett with her family.
Emma Harrison01603 218237Senior Claims Technician - Norwich
Gary joined us in April 2011, previous to this Gary worked for RBS insurance for 9 years in various home claims departments. He handled claims for such brands as Churchill & Direct Line including dealing with large loss claims up to £50000. He has over 10 years experience in the insurance industry and has also worked for Hill House Hammond Insurance Brokers both in renewals and sales before they became Norwich Union Direct. Gary holds qualifications in Art & Design, Business Studies and in September 2013 achieved the Cert CILA (Chartered Institute of Loss Adjusters) professional qualification.
Gary Eagling01223 792276Senior Claims Technician - Cambridge
Gina joined our Claims Team in 2017 having worked in the industry for over 7 years at several leading insurers and consultancies. She has experience handling a range of claim types, varying from credit hire to motor. Outside of work, Gina enjoys keeping active by going to the gym and playing hockey.
Gina Hunt01603 218262Claims Technician - Norwich
Jodie joined us in 2008 from a large insurer where she was dealing with commercial motor claims. She is dedicated to expanding her knowledge and is Cert CII qualified. Jodie lives on the outskirts of Norwich and in her spare time likes to indulge in a trip to a restaurant or the cinema.
Jodie Watts01603 218247Senior Claims Technician - Norwich
Julie joined us in April 2012. Prior to this she worked for General Accident for 12 years before taking a career break to have her two boys. More recently she was involved in setting up an Warranty Extension Business Unit for B2B Mobile Phone Insurance and consumer Gadgets. Julie lives in Thorpe St Andrew in Norwich.
Julie Ames01603 218235Claims Technician - Norwich
Sophie has several years of experience in customer service having started her occupational life in London, working as a barista and then a sales advisor at a leading phone company. Before joining the team in 2017, she was a Claims Handler at a notable UK insurer, developing her knowledge of the household and motor insurance sectors. Sophie has a creative flair and in her spare time enjoys dancing and writing novels.