In January of this year, the One Broker group welcomed Sean Clark into the fold as its new Broking Director. Having previously worked as a Branch Manager at a leading composite insurer, Sean soon found his feet and began making an immediate impact on One Broker’s group members, KTIB, NWBIB, PJW and GDIS.
We asked Sean to tell us about his experience working at one of the UK’s top 50 Insurance Brokers*, and his plans for One Broker’s future.
In the three months I have been working in the One Broker group, I have developed a very positive outlook of the business. I have found the staff I work with on a daily basis to be technically adept and customer focused, both vital attributes required in a regulatory market. The business itself has many strengths, key being its ability to be flexible and adapt to a multitude of market and environmental changes. The focus on new and emerging sectors, like Life Science and Bio Tech, is particularly exciting, as is the continued development of established schemes, such as KTIB Ambulance which has experienced success over a short period of time in a very niche market.
I think the fact that the group is growing larger, yet still remains truly independent, an increasingly rare phenomenon in the industry, makes it uniquely placed. One Broker is a forward looking business which is continuously aiming to increase its capabilities and service to customers by acquiring new companies. For example, we recently added John Albion’s specialist thatch scheme to our proposition. Partnering with Acturis to develop efficient solutions for the SME market has also provided a great opportunity to invest in our business and make sustainable plans for the future. Claims is often described as the shop window of our industry and the delegated authority we have from several leading insurers not only demonstrates our technical excellence but also allows us to deliver on promises to our customers. This certainly differentiates us from many of our broker peers.
What I’ve focused on as the group’s new Broking Director is creating a shared vision that all members of the One Broker team can get behind. Making this happen in reality is a challenge as it would be in all businesses. What is important is communicating a clear desire to ‘pull together’ across the business and changing how we work to achieve this. I have been encouraged by everyone’s desire to be part of, and importantly, contribute to the success of the group. I am a great believer of ‘doing’ and ‘delivering’ and truly feel this highlights us as ‘the best in class’ to both clients and insurer partners.
So far, I have found the most rewarding part of my job to be getting to know all our staff. My primary motivation is to build a successful team and I can see that this is achievable as I have no doubts about the ability and desire of my colleagues. On a more personal note, one of the most rewarding things I will acquire from is to learn how to run a successful, independent business. I believe the growth of each of the businesses can be delivered by motivating our staff and by offering winning propositions for our clients.
*Insurance Age Top 100 Commercial Independent Insurance Brokers
Published 30th April 2018
Course-u-can, Gibbs Denley Insurance Services’ (GDIS) team dedicated to providing insurance solutions for Language Schools, Students, Agents and Host Families, attended BETA’s Youth Travel Workshop this week. The British Educational Travel Association (BETA) organised the workshop for industry professionals from the youth travel and educational sector at the Kia Oval in London.
Clive Barrett, Schools Account Executive at Gibbs Denley Insurance Services, part of the One Broker group, commented "it’s always great to meet so many industry professionals all with a clear passion for youth travel and education".
Published 27th April 2018
Two members of the One Broker group, Gibbs Denley Insurance Services Ltd (GDIS) and NWBIB Ltd, have relocated to a prestigious new office in Cambridge Research Park. NWBIB has moved a short stone’s throw from its previous base, while Gibbs Denley Insurance Services has relocated from Swavesey to the new office.
The move to the first floor of building 8200 on Beach Drive, Cambridge, demonstrates both companies’ dedication to the growth of their insurance services and commitment to providing high standards of professionalism to clients.
Furnished in a bright, contemporary style, the new office incorporates practical elements, such as additional floor space and meeting rooms, in addition to exciting features, including the installation of a moss wall and stylish break out area for staff.
Robin Plaster, Managing Director of the One Broker group companies, commented "The relocation of NWBIB and Gibbs Denley Insurance Services to Cambridge Research Park is fantastic news for not only the companies moving, but for the whole of the One Broker group. Both businesses have a strong heritage of providing exceptional service to clients and I know this will continue as they settle into their new home in the Cambridge Research Park".
Gibbs Denley Insurance Services and NWBIB’s new address is First Floor, 8200 Cambridge Research Park, Beach Drive, Cambridge, CB25 9TL.
To speak to a member of Gibbs Denley Insurance Services, call the main switchboard on 01223 792550 or for the NWBIB team, call 01223 792290.
Published 26th April 2018
WeLoveMusicians attended the Go Cello Festival last week to join a national celebration of talented young cellists. Hosted by the London Cello Society at Trinity Laban Conservatoire of Music and Dance, in Greenwich, the festival welcomed cellists of all abilities to attend performances and classes.
Sponsoring the Teaching the Young Cellist Workshop, the WeLoveMusicians team spoke to cello teachers about their support of young musicians. They also discussed the importance of protecting their instrument and professional livelihood with musician’s insurance. Later in the evening, the team were entertained by budding cellists at a concert performance, while on Sunday, a celebrational buffet was enjoyed.
Speaking of the event, Carly Nineham, Scheme Manager of WeLoveMusicians, said "We’ve had a highly enjoyable time at the Go Cello Festival! It’s been great to speak to musicians who have a clear passion for their instrument and enthusiasm for teaching the young cellists of the future".
Shaun Lenton, WeLoveMusicians Director, added "At WeLoveMusicians, we pride ourselves on supporting musicians when they require our insurance cover. This is evident in our long heritage of helping classical musicians, including the renowned cellist Steven Isserlis and The Stradivari Trust. We share young musicians and their teachers’ passion for instruments which is why we were proud to sponsor the Go Cello! Teaching the Young Cellist workshop".
Published 24th April 2018
A new offering of TMO insurance products will now be available from Gibbs Denley Insurance Services (GDIS). TMOs, or Tenant Management Organisations, consist of appointed council and housing association tenants and leaseholders who are responsible for the maintenance of their collective living space under a legally binding agreement.
GDIS offers a selection of covers for TMOs including insurance in the event of an allegation of poor maintenance standards. This could involve issues with, for example, the appointment of sub-contractors, an accident that injures a member of the public or the theft of a computer containing confidential information.
Phil Smith, Business Executive at GDIS, part of the One Broker group, commented "We are excited to announce the launch of this offering for the TMO market where GDIS can tailor cover for clients. To be able to provide insurance protection to people who are trying to improve their living space and community life is a great thing to be part of".
To find out more about the TMO products available from GDIS, visit: gdis.co.uk/business_insurance/tenant_management_organisation_insurance.html
Published 20th April 2018
The One Broker group, has raised £1300 for the Papworth Trust, a leading disability charity based in East Anglia. The £1300 donation was collected by the One Broker’s group WeLoveTenants scheme, which gives £1 to the Papworth Trust for each Tenants Insurance policy that is purchased through its site.
The Papworth Trust works to provide people living with a disability choice, equality and independence. Last year, the Trust celebrated its centenary anniversary which saw the charity establish itself as an influential service provider to thousands of individuals across the region. Future plans for the Trust involve a housing development project that will be partially funded by the money the One Broker group donated.
Jo Revitt of the Papworth Trust, commented "We are extremely appreciative to receive this generous donation from the One Broker group. At the Papworth Trust we strive to improve the lives of individuals with disability across Cambridgeshire and the surrounding area- this donation will help us achieve that goal".
Shaun Lenton, Director of WeLoveTenants, added "The Papworth Trust carries out vital work that we are very proud to support, so it is with great delight I announce our donation of £1300. I look forwards to seeing how the Trust will use the money to develop its housing project over the following year".
Published 19th April 2018
One Indemnity is now offering Legal Indemnities as part of its range of products. Aimed at Conveyancing Solicitors, One Indemnity provides a comprehensive package of related covers for a discounted price for those requiring insurance cover to assist the smooth running of their client’s property purchase.
The most common policies insurers transact and package together include Absence of Easement, Covenants, Searches, Planning Permission, Building Regulations and Chancel Repair.
Speaking of the new products available, James Skilleter, Scheme Manager of One Indemnity, part of the One Broker group, said "Following on from the success of launching Rights to Light and Personal Guarantee insurance, I am very excited to announce the introduction of the Legal Indemnity products. Our covers are issued by familiar A rated insurers who have strong financial security and give the client confidence they are purchasing products from insurers who have been providing Legal Indemnity insurance for a long time".
To find out more about One Indemnity’s Legal Indemnities cover, visit: www.oneindemnity.co.uk/legal_indemnities
Published 11th April 2018
KTIB, a part of the One Broker group, is working with Equipsme to offer clients an exciting new health insurance plan. Equipsme aims to make health insurance affordable and accessible for UK companies and has teamed up with KTIB to introduce its new products to businesses interested in securing employee benefits for their staff.
Research carried out by Equipsme reveals that 76% of employees say that good employee benefits are one of the top reasons that they are likely to stay loyal to companies that they work for. Asked which benefits in particular they most favoured, the main answer (38%) was a healthcare policy/plan.
Equipsme Managing Director, Matthew Reed, says: "Employee benefits are clearly a top draw for loyal staff members and healthcare provision is a favourite, which is why we want to help UK businesses of all sizes provide affordable and accessible healthcare plans for their staff."
KTIB is one of a small, specially selected panel of insurance brokers across the country offering the Equipsme products to businesses.
John Knowlden, Director at KTIB, commented "It’s great to work with Equipsme to offer our clients superb health insurance policies which are accessible, affordable and flexible. We recognise that these are factors that our clients look for when securing health insurance and are excited to continue our work with Equipsme in the future".
Published 19th March 2018
One Broker has donated £2000 to local Blood Bike organisations, SERV Norfolk and SERV Suffolk and Cambridgeshire. A cheque of £1000 was donated to each of the two organisations, presented by Robin Plaster, Managing Director of the One Broker group, and Rory McPhail, Director at NWBIB, the group’s Cambridge base.
Upon presenting the donation, Rory McPhail commented "At NWBIB, we have always taken our philanthropic responsibilities very seriously, therefore, we are delighted to be supporting Blood Bikes who are a local charity carrying out crucial work in the health care sector. We hope with our support the charity will continue to flourish for many years to come".
John Gibson, Day Operations Manager at SERV Suffolk and Cambridgeshire, said "Our organisation provides a life saving service throughout Suffolk and Cambridgeshire, saving the NHS an estimated £300,000 and more in transport costs to date. We are incredibly appreciative of One Broker’s support and enjoy working with their enthusiastic staff".
Treasurer of SERV Norfolk, Keith Grisedale, added "It costs £3400 each month to run SERV Norfolk therefore any donations the charity receives is crucial for us to continue our work. One Broker has been a great help in promoting the role of SERV Norfolk and we are very grateful for this donation".
(Pictured top left to right: Rory McPhail, Michael Ferguson, Jeanette Pledger, John Gibson and John Millard. Pictured bottom left to right: Bill Farrow, Robin Plaster and Keith Griesedale )
Published 15th March 2018
Gibbs Denley Insurance Services (GDIS) attended OptimiseIT yesterday to hear from leaders in the tech industry and their take on cyber security. The Imperial War Museum in Duxford was rammed with industry leaders from the IT sector who listened to keynote speeches from a range of company representatives, including Dell, NetApp and Sophos.
Mark Ling and Phil Smith of GDIS, part of the One Broker Group, attended the event to listen to the viewpoints of those in the tech industry and speak to businesses interested in protecting their cyber infrastructure.
Speaking of the event, Phil Smith, New Business Executive, said "In this day and age, protecting against cyber hackers and loss of vital data is a real concern for almost all businesses. Cyber security breaches can result in a company losing thousands of pounds in profit which is why it is important to protect your business. Should an incident occur, cover can provide the reassurance that you have cyber experts at hand to help recover your business and thwart further attacks".
(Pictured left to right: Mark Ling and Phil Smith)
Published 12th March 2018
The Norfolk Accident Response Service, known as NARS, has unveiled a new car to carry out their life saving work. The charity, which provides emergency medical care to critically unwell patients in the community, has insured their new vehicle with KTIB Ambulance.
The Critical Care Unit is packed with specialist medical equipment, including a mechanical chest compression system and transport ventilator. The charity is run by volunteer Doctors and Paramedics who provide specialist emergency care to the sickest of patients in their homes and on the roadside.
Rob Rowley, Account Executive of KTIB Ambulance, part of the One Broker group, said "We are proud to provide insurance cover for NARS which does such amazing work locally in Norfolk".
For more on NARS and its new vehicle, take a look at the video on the right which was broadcasted on ITV Anglia News.
Published 7th March 2018
Two staff members at NWBIB, part of the One Broker group based in Cambridge, have had their hard work recognised and received well deserved promotions. Suzi Bennett will take on the position of Account Executive reflecting her ability to provide an excellent service to her clients, while Will Heading will become a Broking Executive rewarding his commitment to both the business and his growing book of clients. Both Suzi and Will are members of NWBIB’s commercial team and between them have over 30 years of experience working in the insurance industry.
Speaking of her promotion, Suzi commented "I’m thrilled to accept the position of Account Executive. In the 13 years I have worked at NWBIB, I have built strong relationships with the clients that we serve and look forwards to continuing to do so in the future".
On his new position, Will added "It’s great to know the work I have put into my current role as a Broking Technician has been acknowledged, so I am delighted to take on the new challenge of Broking Executive".
Director at NWBIB, Shaun Lenton, said "Suzi and Will are talented, hard working individuals who love the work that they do. Their promotions are hugely positive for NWBIB and are well deserved".
(Pictured left to right: Suzi Bennet, Shaun Lenton and Will Heading)
Published 7th March 2018
We all hear about cyber attacks on the news or online, but do we ever actually think that a data security breach will happen to us? Probably not. The reality is the majority of businesses could be at threat from an attack and may not even realise it. A malicious cyber attack can affect any business, from those in healthcare to transport, hospitality and manufacturing. It can result in cyber property infringements, impaired access, a loss to reputation as well as causing business interruption. In other words, it costs money.
However, there are ways to protect your business’ cyber interests, and ultimately, your profits. Our cyber insurance products cover:
To talk to us about how you can protect your business against the consequences of cyber crime, call 01603 760511 or visit www.onebroker.co.uk for a competitive quote today.
Published 5th March 2018
Due to the severe weather conditions in Norfolk, the KTIB Office in Norwich will be closing at 12:30 today. Our offices, NWBIB in Cambridge, PJW in Hertfordshire, and GDIS in Swavesey and Bury St. Edmunds, will remain open providing conditions remain safe.
For emergency contact with our Norwich Broking Team, call 01603 760511. To speak to a member of our Claims Team at KTIB if an emergency arises, call 07788 715597.
Published 28th February 2018
The WeLoveLettings team attended the 2018 Housing Fair at Anglia Ruskin University yesterday to speak to students interested in securing accommodation for their studies. Team members, and Rob were on hand to listen to student’s feedback on their renting experiences and point them in the direction of WeLoveLetting’s Tenants Insurance.
Protecting a deposit is a key concern to students who are looking to rent accommodation during their University time. In addition to covering contents and possessions, Tenants Insurance also guards against the risk of damaging Landlord’s fixtures and fittings due to accidental damage, helping secure deposits.
Speaking of the Housing Fair, Rob Mills, Business Development Executive at WeLoveLettings, said "Anglia Ruskin’s Housing Fair has been a great opportunity to speak to students and find out what they need from their insurance cover. Although many young people are clued up on how to protect themselves with insurance, it is still important to show how easy it is to sign up to a policy with our quote and buy system and the risks associated with not doing so".
To secure your Tenants Insurance, visit quote.welovetenants.co.uk today.
Published 21st February 2018
One Guarantee has expanded its online presence, joining two notable social media platforms. Updates on One Guarantee products and services will now be available on both Twitter and LinkedIn, allowing industry professionals to catch up on the latest news and developments in the Building Warranty market.
Henry Plaster, Broking Technician at One Guarantee, part of the One Broker Group, commented "We love engaging with anyone who would benefit from our content. This could be a developer actively looking to take out a Latent Defects policy with us or just someone interested in staying up to date with the latest industry news. Our Twitter and LinkedIn accounts mean it will now be easier than ever for people to get in touch with us and discover what One Guarantee can offer".
Published 8th February 2018
A major cyber attack on the UK is a matter of ‘when, not if’, the head of the National Cyber Security Centre was reported to have said last week. Data privacy is a topic which filled the 2017 headlines and is becoming more prevalent in the minds of business leaders worldwide.
Throughout the month, the One Broker group will be drawing attention to the threats associated with cyber attacks and discussing what can be done to protect those most at risk.
Whilst Cyber Insurance can’t prevent such attacks, it can support and protect your business if it experiences a data breach or is the subject of an attack by a malicious hacker that affects its computer systems. It provides comprehensive cover, simplicity, reputation protection and a trusted partner in the event of a claim.
To talk to us about how you can protect your business against the consequences of cyber crime, call 01603 760511 or visit www.ktib.co.uk for a competitive quote today.
Published 1st February 2018
The end of January saw Gibbs Denley Insurance Services (GDIS) join biologists, clinicians and entrepreneurs for the Festival of Genomics, hosted in London. The event brought together those with an interest in genomics and revolved around four key themes including drug development, data, genetic editing and genomics in the clinic.
Representatives from the GDIS attended lectures by leading experts in the field, and spoke with exhibitors that filled the ExCel London centre. The Festival was organised by Front Line Genomics, an organisation founded to improve patient lives by supporting the genomic science and technology community.
Phil Smith, New Business Executive at GDIS, part of the One Broker group, commented "Spending a day at the Festival of Genomics has been really interesting and insightful. As my own journey within the world of genomics continues, I find myself overwhelmed by the ongoing ambition, and drive within the field. In the UK, we are lucky enough to have a National Health System that sees the value in the efforts of genomics, and who are driving it forward to become a vital part of how we treat patients in the future."
(Photo courtesy of Frontline Genomics, organisers of the Festival of Genomics)
Published 1st February 2018
One Indemnity offers; Right of Light, protection for Property Developers who may receive a claim for the reduction of natural light to neighbouring properties; and Personal Guarantee for business owners who have been asked to sign a guarantee by a lender to secure funding for their business.
The products are underwritten by carefully chosen AA rated insurers, who have the expertise in each of the products offered.
One Indemnity joins its sister scheme, One Guarantee, which launched in 2017 and offers insurance products for the Structural Warranty market.
Speaking on the launch of One Indemnity, Scheme Manager James Skilleter said "After months of research and development, I am very excited for this opportunity and believe it will be a force in the current market". He went on to say that "Many commercial brokers do not offer these classes of business or even know where to place them and I expect that the Right of Light and Personal Guarantee, in particular, are going to be highly desirable to our clients".
Published 17th January 2018
KTIB attended Palletforce’s MGM last week, hosted once again at the fantastic facilities at St George’s Park in Burton Upon Trent. Representatives from KTIB’s Claims Management team and Directors met with Palletforce members, old and new, to listen to their thoughts and needs.
After a lively day answering questions from members, attendees were invited to a charity dinner in the evening which saw members and affiliates of Palletforce join together to celebrate the start of a great year for the network. Over £16,000 was raised in the evening’s charity raffle, boosted by a generous raffle prize donation from KTIB.
Darren Easton, Group Claims Manager for the One Broker group, to which KTIB belongs, said "2017 was a great year for Palletforce which saw them open their world class SuperHub here in Burton on Trent as well as attract more members to the network. KTIB’s position in ensuring that Palletforce member’s claims are handled by a first-rate team has never been more important and we are committed to continuing to provide an exceptional service".
(Pictured: Darren Easton)
Published 29th January 2018
PJW, part of the One Broker group, have secured new facilities to add to their fleet of insurance cover. Policy Plan, an Appointed Representative of Staveley Head Ltd, will offer policies such as private hire, chauffeur, motor trade, truck and fleet cover to PJW clients.
PJW has over 30 years' experience in taxi insurance and works with a group of national taxi insurance providers in conjunction with other facilitators who quote on specific business profiles. Such partnerships further strengthen their credence as one of the UK’s leading taxi insurance brokers.
Liz Webber, Taxi Schemes Manager at PJW, commented "This is great news and will be hugely beneficial to our taxi clients, who will have more choice than ever. I believe that the partnership with Policy Plan will further strengthen our presence in this competitive market."
Published 19th January 2018
KTIB Ambulance have signed for the second year running as business affiliate members of the Independent Ambulance Association (IAA). The IAA, a non-profit making trade association for independent ambulance providers in England, is made up of over 40 companies, many of which use KTIB Ambulance to secure their insurance requirements.
Rob Rowley, Account Executive at KTIB Ambulance commented "It’s great to continue our partnership with the IAA. Last September we joined the IAA at the Emergency Services Show in Birmingham which was a great experience. We have found our affiliation with the association to be really insightful to the sector and look forwards to another year working together".
Published 12th January 2018
Matt Spinks, of KTIB, has been promoted to Account Executive in the Norwich office of the One Broker Group. Joining KTIB in 2005, Matt has progressed in the company from Account Handler to Broking Executive, and will now take on the role of Account Executive.
Speaking of Matt’s appointment, KTIB Director, John Knowlden said "I am really proud to announce that Matthew is joining our team of highly credible Account Executives. He has been an integral member of KTIB for many years now and it has been fantastic to see him grow professionally".
On his new position, Matt commented "I am very proud to be recognised for the work I have done here at KTIB. I have been working closely with the Account Executives for some time and feel ready to meet this exciting new role".
Matt will be looking after both existing KTIB clients as well as new ones welcomed to the business.
(Pictured left to right: Matt Spinks and John Knowlden)
Published 9th January 2018
December saw staff across the One Broker Group volunteer their time and collect food donations for a number of charities supporting homelessness across East Anglia. Food boxes filled with basic necessities were supplied to Foodbanks in Norwich and Cambridge, while staff wrapped presents and packed hampers to give to those in dire need.
The One Broker Group continued its support of foodbanks for a second year running by collecting food supplies across its five offices located in Norwich, Cambridge, Bishop’s Stortford and Bury St. Edmunds. Staff from Gibbs Denley Insurance Services and NWBIB, both located in Cambridge, also volunteered to wrap Christmas presents for victims of homelessness who are supported by local charity, Winter Comfort. Norwich employees, meanwhile, donated a morning packing Christmas hampers filled with sweets and treats for underprivileged families in Norfolk as part of the Norwich Basket Brigade.
The month was topped off with a collection for Save the Children as part of the charities Christmas Jumper Day on the 15th of December. Staff wore their festive pullovers with pride and raised £65 in support of children’s rights and relief around the world.
Speaking on the month of charity volunteering, Pauline Brunning, who works in GDIS’ Insurer Accounts team, commented "It’s been very rewarding to help our local homeless charities this winter. A highlight for me was the morning I spent at Winter Comfort in Cambridge, seeing first-hand the amazing work the charity performs in supporting vulnerable people living on the streets."
(Pictured Left to Right: Pauline Brunning and Emily Bridges)
Published 3rd January 2018