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One Broker Group – 2017 Years Round-up


This time last year, when we said we were looking forward to an exciting 2017, even we were not expecting to have quite so many great things to celebrate in the business!

We started the year by welcoming Samantha Read to the newly created position of Group HR Manager and over the past 12 months she has proved to be an invaluable part of our management team.

In the second quarter of the year our group raised awareness and money for a variety of charitable causes including donating to the Papworth Trust in Cambridge, staff from Norwich taking part in the Cycle 100 and the announcement of Blood Bikes as our Charity of the Year. Our wonderful staff donated time and food to local foodbanks, also.

Summer for the group was a hive of activity, with KTIB winning the Adnams 'Integrity In All We Do Award', and the purchase of Gibbs Denley Insurance Services Ltd based in Swavesey and Bury St Edmunds. July also saw the launch of One Guarantee, an insurance scheme offering a range of products for the Structural Warranty market.

Through Autumn we attended numerous events such as StudyWorld, the Cambridge Dragon Boat Festival and the Emergency Services Show. We also found time to organise a well-attended golf day at Barnham Broom in Norfolk for staff and clients.

Our staff were being recognised as well- Rory McPhail became a Director in the Cambridge office NWBIB and we recruited four graduates onto our staff. In addition, we entered three members of the group from three separate companies into Insurance Age’s Broker Apprentice. With all this recruitment it became clear we needed to grow our HR resource and Chloe Miller joined Samantha in our HR department. In preparation for the impending brand migration to One Broker we redecorated our Norwich office and expanded our floor space.

As we head towards the end of the year, our pace hasn’t slackened. We are proud that two of our staff were entered into the Cambridge CII’s Young Achiever of the Year Award. The staff at Gibbs Denley have presented awards at the British Youth Travel Award, while our We Love Lettings team have been visiting each of our Managing Agents. We have continued our charity work as well, with staff across the group planking for Pudsey, donating for the second time in the year to local foodbanks as well as packing items in both Norwich and Cambridge to help those in dire need.

In November Insurance Age published a list of the Top 100 Independent Insurance Brokers and we were delighted to reach the 37th position. What a wonderful way to end such an amazing year for the group and entirely down to our wonderful staff, clients and suppliers.

I would like to take this opportunity to wish you all a very happy Christmas and prosperous New Year. I have a feeling that 2018 will be equally if not more exciting, with the forthcoming launch of a host of new initiatives!

Robin Plaster

Robin Plaster
One Broker Group

Published 20th December 2017

Sean Clark to join the One Broker Group in 2018 as Group Broking Director

Robin Plaster and Sean Clark

Sean Clark is to join the One Broker Group on the 2nd January 2018 as Group Broking Director. Sean’s new role will see him working across all the offices, taking an active role in the day to day performance of the broking teams.

Sean said of his appointment "I can’t wait to get into the role, I’ve long admired the way One Broker Group has expanded over the years and look forward to playing my part in seeing them continue to flourish".

Robin Plaster CEO added "Sean is just the type of high calibre individual that we need to take our wonderful business to the next level and I very much look forward to working with him. Our goal is to become a top 20 commercial insurance broker in the next 5 years and Sean will be instrumental in us achieving this objective".

Sean Clark was previously Commercial Branch Manager at AXA in Ipswich and is hugely respected in the UK insurance industry for his business acumen.

One Broker was formed in 2010 and is now one of the largest East Anglian Insurance Broking groups with 5 offices in the region, it is made up of GDIS in Swavesey and Bury St Edmunds, KTIB in Norwich, NWBIB in Cambridge and PJW in Bishops Stortford and ranks in the top 40 Independent Commercial Insurance Brokers in the UK.*.

(Pictured left to right: Sean Clark and Robin Plaster)

*Top 100 Independent Insurance Brokers 2017

Published 13th December 2017

NWBIB of the One Broker Group Attend Cambridge CII Christmas Dinner 2017

Cambridge CII Christmas Dinner 2017

The Insurance Institute of Cambridge held its annual Christmas Dinner in the wonderful setting of The Great Hall at King’s College. The event saw professionals from the region’s leading insurance businesses get together for an evening of fine dining, entertainment and festive carol singing.

NWBIB, the One Broker Group’s Cambridge entity located in Cambridge Research Park, attended taking the opportunity to introduce some guests to the prestigious event.

(Pictured left to right: Rob Creasey and James Peace)

Published 11th December 2017


It’s Plane Sailing for GDIS at British Youth Travel Awards

British Youth Travel Awards

The Gibbs Denley Insurance Services (GDIS) team, part of the One Broker Group, travelled to London’s Hippodrome Casino last night to present an award at the British Youth Travel Awards (BYTA). The awards ceremony, which gives recognition to organisations engaged in youth, student and educational travel, was attended by a range of schools, agencies and providers.

Clive Barrett, Schools Account Executive at GDIS who works in the education team, which specialises in securing travel insurance for students, presented the award. A total of eight judges scrutinised candidates, with this year seeing the highest number of entries to date, up 41% from last year.

After presenting the trophy for Best Use of Social / Mobile Media, Clive commented "It was an honour presenting an award to Warner Bros. Studio Tour London who impressed the judges with their innovation and originality. A huge congratulations to the team!".

(Photo courtesy of the British Education Travel Association)

Published 8th December 2017

Gibbs Denley

One Broker’s Charity of the Year, Blood Bikes, Celebrate a Wheelie Great 2017

Blood Bike

After announcing earlier this year the One Broker Group’s support of Blood Bikes as it’s Charity of the Year, the charitable organisation has gone onwards and upwards in it’s efforts to provide an outstanding voluntary courier service to local hospitals.

Both SERV Suffolk and Cambridgeshire and SERV Norfolk, the two organisations that cover East Anglia, have welcomed a bountiful year. SERV Suffolk and Cambridgeshire have continued its impressive influx of volunteers keen to donate time to the organisation and purchased a new bike, ready to carry life-saving blood products for those in desperate need. SERV Norfolk has also added to its fleet of vehicles thanks to the £34,500 raised at this year’s Run Norwich.

Staff at the One Broker Group have enjoyed contributing to this success with various events and donation drives taking place, including fundraising for Run Norwich, holding a raffle at a Client Golf event and collecting over £300 from regular contributions to an office tuck shop. Tombola prizes have also been donated to SERV Suffolk and Cambridgeshire to support their fundraising events, while SERV Norfolk’s promotional leaflet has been redesigned using One Broker resources.

Kerry Patterson, Associate Director at KTIB, the One Broker Group’s Norwich office, said "It’s fantastic to hear the success enjoyed by SERV Norfolk and SERV Suffolk and Cambridgeshire this year. We’re really proud to have in some small way contributed to the brilliant work the Blood Bikes carry out and look forward to continuing this into 2018".

Published 5th December 2017

One Broker Celebrates One Year in the EDP’s Future50 at Elite Event


One Broker Ltd is now graduating from the Future50, giving representatives from the Group lots to celebrate at a recent event organised by Archant. Hosted at the UEA to celebrate the class of 2018 who will be inducted into the elite group next year, the event welcomed an opportunity for the One Broker Group to look back at a successful year.

The Future50 consists of Norfolk and Suffolk’s 50 most innovative companies who have been marked as 'ones to watch'. One Broker was selected due to the holding company’s fast growth, drive and ambition, and ability to create jobs.

Business Development Consultant, Linsey Halls, who attended the event, commented "It’s been really interesting to talk to other Future50 companies who have been in the Class of 2017. To hear their successes has reminded me what a positive impact One Broker has gained from being a member of this select group."

Published 4th December 2017

GDIS to Present Accolade at British Youth Travel Awards

Student travelling

The 7th of December will see the Gibbs Denley Insurance Services team take a trip to The Hippodrome in London to attend the British Youth Travel Awards. At the event, Schools Account Executive, Clive Barrett, will present an award for Best Use of Social/ Mobile Media.

Gibbs Denley Insurance Services (GDIS), based in Swavesey, Cambridge, is part of the One Broker Group and a key player in the youth travel insurance industry. SchoolsGuard and StudentGuard, GDIS services dedicated to providing travel insurance for schools and students, is supported by knowledgeable staff with over 30 years of experience.

Clive Barrett, speaking of the event on Thursday, said "This will be the fifth time I have attended the British Youth Travel Awards and each year the event gets better and better. This year, I am sure, will be no exception!".

To find out more about Studentguard+, Schoolsguard and Student Studyguard, visit (Course-u-can, Studentguard+, Schoolsguard and Student Studyguard are all trading styles of Gibbs Denley Insurance Services Ltd).

Published 30th November 2017

Gibbs Denley

WeLoveLettings Travels the Region on Christmas Tour

WeLoveLettings Postcard

At WeLoveLettings we really do love our agents and to show it, have set off on a grand adventure. To thank agents for their hard work and to wish them a ho, ho, ho happy Christmas, the WeLoveLettings (WLL) team travelled around the region to present tasty chocolate treats to lettings staff.

The agents are part of our Introducers scheme, which provides managing agents with an opportunity to earn an additional income stream by introducing tenants and landlords to the WeLoveLettings (WLL) team so they can assist with their clients insurance solutions. WLL pride itself on creating friendly, trustworthy partnerships with Letting Agents, with updates and support available.

Elf Heidi, WLL Business Development Executive, joked "I’ve loved catching up with our agents and wishing them a happy holiday! Sadly Father Christmas did not lend us his sleigh to help us deliver our presents but I still think I made a very good Santa’s little helper".

Published 28th November 2017


Say Hello to the New One Guarantee Brochure

Construction tool

One Guarantee has made it easier than ever to gain an overview of what it can offer by producing an accessible and informative brochure. The brochure provides an insight into the range of warranties on offer, speedy quotation system, and why a One Guarantee Warranty is the right choice for prospective buyers.

Over the last three months, One Guarantee has enjoyed much success as a new entrant to the Structural Warranty market, quoting over £200 million worth of commercial development.

Download the brochure here.

Published 22nd November 2017

One Guarantee

One Broker Staff Plank, Paint and Pig Out for Pudsey!

One Broker Staff Plank, Paint and Pig Out for Pudsey!

This November, staff at the One Broker Group have raised over £350 for Children in Need by taking part in a trio of activities. From a Plank Challenge, to Painting with Pennies, topped off with a Bake Sale, the month has seen the One Broker Group engage in a flurry of activities to showcase its charity spirit.

Across all 5 offices, in Norfolk, Suffolk, Cambridgeshire and Hertfordshire, One Broker Group staff have been challenged to 'Plank for Pudsey', holding the classic exercise pose, the Plank, for as long as possible. For those with an extra loud jangle emanating from their pockets and purses, pictures of Pudsey the Bear were coloured in with pennies by staff. The fortnight of activities was concluded with a Bake Sale.

Jo Harris, Scheme Manager of WeLoveLettings, a trading style of NWBIB in Cambridge, commented "Only for Children in Need would I hold a plank for 5 minutes straight!". Group Compliance Manager, Vivien Leeds, based in the One Broker Group’s Norwich office, KTIB, added "It’s been great fun taking part in activities, especially tasting all the delicious cakes and getting creative painting with pennies for Pudsey".

Published 20th November 2017

One Broker Group Staff Entered into Cambridge CII’s Young Achiever of the Year Award

Ed George and Scott Flisher

The One Broker Group has entered two candidates into the Chartered Insurance Institute of Cambridge’s Young Achiever of the Year Award. Scott Flisher, from NWBIB, located in Waterbeach, Cambridge, and Ed George, from Gibbs Denley Insurance Services, located in Swavesey, Cambridge.

Both entrants met application criteria of being under the age of 35 years old and making great strides to achieve success in their careers through Professional Development. Judges will look at candidates who have gone above and beyond in the workplace, who strive to add considerable value to their team and positively represent the insurance industry.

In addition to the prestige, the winner and runners up of the award will receive a financial contribution towards their ongoing professional development.

Scott Flisher, of NWBIB in Cambridge, commented "It’s great to be put forward for the Cambridge Chartered Institute of Insurance’s Young Achiever of the Year Award. I’ve always tried to be meticulous in my work and ensure clients get the best customer care possible, so it’s nice to be acknowledged by NWBIB for my hard work". Good luck Ed and Scott!

(Pictured left to right: Ed George and Scott Flisher)

Published 15th November 2017

NWBIB Gibbs Denley

One Broker Group’s Central Base Undergoes a Revamp

KTIB office

The KTIB office in Norwich, the One Broker Group’s central base, underwent a renovation this summer matching the company’s forward-thinking outlook. The office, based in the Broadland Business Park, was reconfigured to include an additional new private meeting room, improved reception area and staff break out zone, as well as more desk space.

The aim of the project was to make a space that is more appealing and inviting to clients and staff. The company hopes that the renovation will enhance clients’ experience when they come to visit the office, as well as making the space a more staff-friendly environment.

Scott Jarvis, Director at KTIB, commented "The new office design looks sleek, contemporary and distinct, all attributes that describe the One Broker Group. I am confident that the renovation has resulted in a more engaging environment for staff to work in and a modern, warm space for clients to visit".

Published 13th November 2017


It’s Safety First at Transport and Logistics Conference

Transport and Logistics Conference

It was a matter of safety first on Wednesday the 8th of November at the Chartered Institute of Transport and Logistics’ (CILT) Conference. The event, hosted in Palletforce’s impressive SuperHub space in Burton-on-Trent, saw representatives from the transport and logistics industry meet to discuss safety concerns relating to load and delivery.

Throughout the day, experts from the sector delivered training on key industry subjects, such as the dangers of HGVs and low bridges, ForkLifts and accidents, plus how to minimise terrorism threats to the logistics trade.

Group Technical Claims Manager, Darren Easton, commented "Delivering safety first is a really important matter, especially when it comes to motor and goods in transit risks. It’s been great to listen to viewpoints from industry leaders and network with transport and logistics professionals".

Published 10th November 2017


GDIS Celebrate Paragon Land Ltd’s Launch of Incredible New Office Space

Ed George and Phil Smith

An office building with a cinema, spa and restaurant. Sounds too good to be true, right? Gibbs Denley Insurance Services’ client, Paragon Land & Estates Ltd, have thought of everything in their development of new office space, Blenheim House. Located in Cambridge Innovation Park, the building will welcome businesses from across the region to enjoy the innovative environment.

Attending the companies’ launch event yesterday to celebrate Paragon’s creation, Gibbs Denley Insurance Services (GDIS) were invited to see for themselves the new complex which offers a creative, high-tech environment for tenants. Spread over 30,000 sq ft, and housing a gym, spa and child care facilities, Blenheim House is set to be a first class working environment for workers and businesses alike.

The event, hosted at the new development in Waterbeach, saw business representatives from the area come together to admire the impressive business space. Joining them for the evening was entertainment pro Titan the Robot, an incredible 8ft tall partially-mechanised robot costume who has previously performed at the Commonwealth Games and with Rihanna.

Phil Smith, GDIS’ New Business Executive, who attended the launch commented "Blenheim House is a fantastic space that encourages social and collaborative working which I feel perfectly reflects Paragon Land & Estates’s ethos. It has been excellent seeing for myself the new facilities and I can’t wait to see what else Paragon are planning in the future".

Gibbs Denley Insurance Services Ltd is part of the One Broker Group.

(Pictured left to right: Ed George and Phil Smith with Titan. Photo courtersy of Paragon Land and Estates Ltd.)

Published 9th November 2017

Gibbs Denley

Rory McPhail of NWBIB promoted to Director

Shaun lenton and Rory McPhail

The One Broker Group has promoted Rory McPhail from Associate Director to Director of the group’s Cambridge company, NWBIB Ltd.

With nearly two decades worth of experience working in the insurance sector and having been a key member of the NWBIB team for over eleven years, Rory is set to become a leading force in supporting One Broker’s future growth.

CEO of One Broker Ltd, Robin Plaster, said "Rory offers NWBIB years of insurance experience and an infectious enthusiasm, so I am delighted to announce his appointment as a Director. The One Broker Group is constantly improving and evolving, therefore, it is really important to acknowledge the hard work Rory has put into the company to make sure the group continues to grow from strength to strength ".

(Pictured left to right: Shaun lenton and Rory McPhail)

Published 8th November 2017


One Broker Group Make the Top 40


The One Broker Group are pleased to announce a rise to the position of 37 in the Insurance Age list of Top 100 Independent Insurance Brokers. The list was announced on the 1st of November by Insurance Age, the industry publication for the insurance broking community.

Chief Executive of One Broker Ltd, Robin Plaster, commented "I believe our group is the most innovative and forward-thinking insurance broker in the UK. Our business is composed of the most extraordinary people, whose passion for what they do is palpable. One Broker has consistently outperformed its peers and delivered outstanding results year on year. We are all hugely excited about the future as an independent insurance broker".

In the publication Emmanuel Kenning said of the industry "This year there are even more reasons to be cheerful. The return of organic growth in particular is a definite highlight". This growth is reflective of One Broker Ltd which acquired Gibbs Denley Insurance Services Ltd earlier this year and has substantially increased its number of employees across the group.

The One Broker Group is made up of Gibbs Denley Insurance Services in Cambridge and Bury St Edmunds, KTIB in Norwich, NWBIB in Cambridge and PJW in Bishops Stortford.

Published 2nd November 2017

Quick Fire Questions - Gary from Our NWBIB Claims Team

Gary Eagling

One of the key advantages of using the One Broker Group for your insurance needs is the inhouse claims team available to clients. Our friendly, dedicated staff are on hand to assist at every stage of making a claim and are here to help.

Today we speak to Gary, a Senior Claims Technician at the One Broker Group’s office in Cambridge, NWBIB. With over a decade of experience in the insurance industry, and having handled claims for a myriad of leading companies before joining NWBIB, Gary sure knows his stuff.

Gary, what do you enjoy about working in our Claims Team?

The great thing about my job is the variety it brings. All the different claim types we receive daily mean that no two days are the same and there is always a new type of claim or circumstance that you haven’t dealt with before just around the corner to keep you on your toes.

How many claims come through the team each week?

It really varies but on average we receive 20 new claims a week. With the policies we deal with this could mean claims occurring ranging from liability to motor, musician to cyber risks.

What’s the most memorable claim you have handled?

When I first started, I handled a claim from a customer telling me they had honey leaking through their ceiling which was coming from a bee’s nest within the loft space. To this day I wished I had suggested to them to get some jars and collect the honey!

What’s the key tip you would give clients to reduce their need to claim?

I look after a lot of the WeLoveLettings claims so I would recommend clients to keep their properties well maintained and if they discover an issue, like a roof tile that is dislodged, gutters with moss in them or the sealant around the shower tray looking worn, don’t put these jobs off, and have the necessary repairs carried out sooner rather than later.

Published 31st October 2017


How To Avoid Cyber Crime ‘Flu’- KTIB Share Advice at Lunch Briefing


With winter fast approaching, and people rushing to get their flu jabs, as a business it is important to remember viruses can come in forms other than merely biological. Bug, virus, parasite, whatever you want to call it, cybercrime can be a huge risk to any business.

This question of how to protect your company from unexpected events, was answered on Wednesday as businesses from around Norfolk listened to speakers from KTIB - a trading style of Knowlden Titlow Insurance Brokers, Smith & Pinching and Clapham & Collinge, who organised the event.

The lunch briefing explored the topic of 'the risks that could kill your business', covering subjects from shareholder and partnership protection, succession and cyber business continuity risks. Ian Limeburner, from KTIB, presented his expertise on cyber risks and explained how insurance protection offers a cure to the threat.

Speaking of the event, Ian said "It is great to take part in a seminar that is designed to raise awareness on some really key issues for any business. The world of cyber- crime is very topical at the moment but I have seen a general lack of awareness of the far reaching exposures some businesses face. Our aim is to help companies make an informed choice on their options and protect themselves in the best way".

Published 25th October 2017


HR Department Grows in The One Broker Group

Chloe Miller and Sam Read

Over the last year, The One Broker Group has expanded at a rapid rate, having acquired another company, Gibbs Denley Insurance Services Ltd. This increase in employees within the group has led to the appointment of Chloe Miller as HR Administrator.

Chloe, who has previously worked for two major local businesses in the retail and law sectors, will assist the Group’s HR Manager, Samantha Read, working from the Groups head office in Norwich. The One Broker Group includes KTIB in Norwich, NWBIB and Gibbs Denley Insurance Services in Cambridge, and PJW in Bishops Stortford.

Educated in Business Management at the UEA, and having completed a CIPD in Leadership and Management, Chloe is the perfect candidate to assist in the Group’s ever-expanding HR requirements.

Speaking on the appointment, Chloe said "I was attracted to the One Broker Group because of its excellent reputation and that fact that it is continuously growing, developing and expanding. I wanted to be a part of the company at this exciting time".

(Pictured left to right: Samantha Read and Chloe Miller)

Published 24th October 2017

One Guarantee Looks Back on a Resounding 3 months

construction tool

Since launching, One Guarantee is already making waves in the insurance and construction industries. The team has quoted over £200 million worth of commercial development, covering a range of developments across the UK, from single- storey care homes to extensive hotel casinos.

Having been featured in Insurance Age, and presenting One Guarantee products at various industry events, the team have continued to build their reputation for providing structural warranties.

One Guarantee has received positive feedback from both clients and established brokers, interested in instigating a relationship with the new warranty market entrant. The scheme has been applauded for its swift response time, personalised and friendly service, as well as competitive premiums for the comprehensive AA-rated policies offered.

Building on these successes, the future looks bright for One Guarantee with plans to expand the team’s technical services as well as launch its provision of residential warranties next year. CEO of One Broker Ltd, Robin Plaster, said "Following the launch of One Guarantee, I am delighted with the progress our commercial building warranties have made in the latent defect market. Myself and the team have made some encouraging relationships in a very short period of time, and we will strive to ensure our product offering is constantly evolving to give our clients what they need".

Further information about One Guarantee can be found at or by ringing 01603 218 288, and asking to speak to a member of the One Guarantee team.

Published 17th October 2017

One Guarantee

WeLoveLettings Websites Can Now be Found Under One Roof

We're on the move

The WeLoveLettings websites have undergone improvements, enhancing users’ online experience. The update sees WeLoveLandlords, WeLoveAgents and WeLoveTenants merging under a single site,

All information contained on the sites will remain the same, meaning that tenants, letting agents and landlords will still be able to access content online.

Published 17th October 2017


WeLoveLettings Team Hoof a Winning Time at Charity Race Night

One Broker’s WeLoveLettings team had a fantastic evening on Saturday attending Woodcock Holmes Charity Race Night. Woodcock Holmes, a main letting agent in the Peterborough area, hosted the event in aid of Peterborough Sings, a music education charity which supports three local award-winning choirs.

The Race Night saw representatives from NWBIB, part of the One Broker Group located in Cambridge Research Park, spurring on their bets as they raised money for charity. Heidi Smith, Business Development Executive, said "We’ve had a great night horsing around with Woodcock Holmes! It’s been great to support their brilliant fundraising for local charity".

Published 16th October 2017


One Guarantee Come Out on Top at Golf Day in Oxfordshire

Henry Plaster and Stuart Brown

The One Broker Group have added another trophy to their ever-growing collection after the One Guarantee team scooped a victory at a golfing day in Oxfordshire. Stuart Brown and Henry Plaster, of One Guarantee, an up and coming player in the structural warranty market, claimed the winning team position at the event, organised by CLS Risk Solutions.

Hosted at The Oxfordshire, which has seen tournaments such as the Benson & Hedges International and the Ladies English Open played on its grounds in previous years, golfers were overseen throughout the day by a PGA qualified golf professional. Outscoring fellow golfers, all of whom work in the property sector, Stuart and Henry were presented with Winning Team trophies during an evening presentation.

Stuart Brown, Account Executive heading the One Guarantee team, confessed "We went to the CLS golf day hoping to meet some new contacts in the property industry and came back with winning team trophies! A great day for One Guarantee and a great day of golf too".

(Pictured left to right: Henry Plaster and Stuart Brown)

Published 9th October 2017

One Guarantee

Meet The One Broker Group’s Graduate Recruits


The One Broker Group invests in future generations by recruiting four University Graduates.

The four individuals are local to Norwich and Cambridge, having moved back from University in various areas of the UK. Joining the ranks of the Broking and Marketing teams, the Graduates have brought with them a range of skills and experiences as well as qualifications in various degrees including Politics and English.

Henry, one of the Graduates, said "After finishing a degree in Politics, I moved back to Norfolk and started here at KTIB as an intern. Since then I have begun training as a Broking Technician and have been offered a wealth of new opportunities".

Sam, Broking Technician at the Cambridge office added "I never thought I would end up working in insurance but it has turned out to be a really interesting and challenging place to kick start my career".

Group HR Manager of the One Broker Group, Samantha Read, said "Here in the One Broker Group, we see the value of investing in young people and the fact that in the last year we have recruited four Graduates shows that we are putting that belief into practice".

(Pictured left to right: Sam McCausland, Emily Bridges, Henry Plaster and Louise Utting)

Published 5th October 2017

KTIB Gets Hole in One at Golf Day


On Friday, KTIB, part of the One Broker Group, tee’d off at Barnham Broom in Norfolk for a day of golf. In celebration of KTIB’s clients, the event demonstrated One Broker’s fore-sight to know that what makes a good insurance broker is the strong relationships that are built between clients and staff.

The day saw 30 golfers competing for 4 top prizes, including team and individual categories. John Knowlden, Director at KTIB, said, "It was a tough start on the course due to wet conditions, but the competitive spirit was certainly alive and it has been a great opportunity to catch up with clients".

Dinner was warmly received by attendees after a long day on the course - competitor’s driving ambition to win certainly left room in their stomachs! Alongside the two-course meal, a Charity Raffle was held, organised by One Broker in support of its Charity of the Year, Blood Bikes. Prizes included donations from Barnham Broom, Richard Hughes Cookery School, a massage treatment and a ride in a small aircraft along the Norfolk and Suffolk coast.

(Pictured Left to Right: 'The winning team' - Darren Easton, Andrew Laws, Jon Titlow and Chris Brient.)

Published 2nd October 2017


One Broker Raises a Slice in Support of Macmillan


One Broker staff raised a slice this morning in support of Macmillan’s Coffee Morning. The event, organised by Macmillan Cancer Support, 'the world’s largest coffee morning', saw staff from the One Broker Group bring in baked goods to sell and fundraise money for the charity.

A particular hit was a beautiful creation made by Karen, last year’s winner of the Norwich office’s very own Bake Off competition.

Charlotte, from NWBIB in Cambridge, commented "it was really enjoyable tasting all the lovely cakes, biscuits and pastries brought in by staff. I hope we raised lots of money for such a good cause as Macmillan Cancer Support".

So far across the group we have raised over £200 with money still coming in.

(Picture: Jeanette Pledger)

Published 29th September 2017

It Was All Go at The Emergency Services Show

Emergency Show

On the 20th and 21st of September KTIB Ambulance attended the Emergency Services Show in Birmingham. The show was visited by members key to the emergency services sectors with many stands represented by leading medical suppliers.

Supporting the Independent Ambulance Association (IAA) on their Show stand, Rob Rowley from KTIB Ambulance attended the event, capitalising on the brilliant opportunity to meet clients face to face. The scheme, which specialises in meeting the insurance needs of private ambulance businesses, prides itself on its customer service and its ability to work in close partnership with clients to fully understand the complex requirements of their business.

Rob, Scheme Manager of KTIB Ambulance, commented "It was a really brilliant day to meet so many enthusiastic show goers at the event, as well as matching a few names to faces. KTIB Ambulance has always and will always be about delivering insurance in a friendly, competent manner and I feel that the ESS show really reinforced that philosophy".

(Picture Left to right: Alan Howson, Executive Chairman at the Independent Ambulance Association and Rob Rowley, Broking Executive KTIB Ambulance)

Published 28th September 2017


Meet the Insurance Age Broker Apprentices from One Broker

Henry, Sam and Ed

The One Broker Group has entered three candidates into the insurance world’s answer to The Apprentice. Organised by Insurance Age and Axa, Broker Apprentice will feature several episodes of candidates, put forward by insurance companies from across the country, competing in tasks to secure their victory.

If the 3 candidates, Henry from KTIB, Sam from NWBIB Ltd and Ed from Gibbs Denley Insurance Services Ltd, successfully pass the interview rounds, they will join filming in London this Autumn. The competition aims to promote new broker talent and will test the chosen brokers on their knowledge and business acumen. The winner of Broker Apprentice will be invited to attend an exclusive course hosted at a chateau in France where they will take part in Axa’s CII accredited Broker Future seminar in 2018.

Ed, the candidate nominated from Gibbs Denley Insurance Services, said "I’m really excited to get involved with Broker Apprentice. While I think it will be a really fun experience, it will also be a great learning opportunity and one which I plan to make the most of".

Samantha Read, HR Manager of the One Broker Group, continued "It is great to nurture those new to insurance and One Broker are proud to have three such high calibre entrants".

(Pictured left to right: Henry Plaster, Ed George and Sam McCausland)

KTIB is a trading style of Knowlden Titlow Insurance Brokers Ltd. | Gibbs Denley Insurance Services Ltd, Knowlden Titlow Insurance Brokers Ltd and NWBIB Ltd are Authorised and regulated by the Financial Conduct Authority. All entities are part of the One Broker Group.

Published 22nd September 2017

We Love Paddlers visits Cambridge Dragon Boat Festival

Dragon Boat Festival

On Saturday the 9th of September, the One Broker Group anchored up in Cambridge to attend the 2017 Dragon Boat Festival in anticipation of the launch of its new scheme, We Love Paddlers. The scheme will cover the insurance needs of a range of vessels, from kayaks to canoes, including Dragon Boats.

The festival was organised to raise money for Cambridge’s Addenbrookes Charitable Trust (ACT), a charity based just 10 miles from One Broker’s Cambridge office. Taking place in Fen Ditton, the River Cam came alive with colour as several of the traditional Chinese boats lined up upon the water.

The tailor-made policy provided by We Love Paddlers for dragon boats will include cover for theft, accidental damage, fire damage and loss. Luckily on Saturday no dragon boats were harmed in the racing festivities!

Published 11th September 2017


Gibbs Denley Attends StudyWorld 2017

Course-u-can promotion stand

Course-u-can, a trading style of Gibbs Denley Insurance Services Ltd (GDIS), a part of The One Broker Group, attended StudyWorld 2017 in London on the 4th-6th of September. The event provided the opportunity to Promote Course-u-can’s range of insurance solutions for Language Schools, Students and Host Families. The StudyWorld event, attended by education providers, suppliers and stakeholders from around the world, took place at the QEII centre in Westminster.

This year the event focussed on promoting UK education exporters to external buyers from around the world, a fantastic opportunity for Course-u-can which provides protective cover for international students and host families. In addition, the scheme provides cover for English Language Schools, tied up under the scheme name 'Schoolsguard'.

Elaine Pink, Marketing and Development Manager at GDIS, commented "I have been doing this event for over 25 years so find it a great place to network and meet clients".

Robin Plaster, CEO of the One Broker Group Ltd, added "Attending such an excellent event for this sector has been invaluable".

Published 6th September 2017

Gibbs Denley

The One Broker Group Gives this Summer

Foodbank donations

Staff at the One Broker Group have been busy this August, collecting donations, volunteering their time and lending support to local charities.

Following the success of collecting donations for local Foodbanks last winter, a mountain of tinned baked beans, pasta pots, toothpaste and toilet rolls were collected again this summer to help those in need of living essentials. Each of the 5 offices, all of which are part of the One Broker Group, in Norwich, Cambridge, Swavesey, Bury St. Edmunds and Hertfordshire, were involved in the collection and the donations will be allocated to Food Banks in nearby areas.

Staff also got involved with Food (and Fun) In School Holidays, abbreviated to FISH, which was organised by Norwich Foodbank. Each week 2 members from the Norwich office volunteered their time at a local school, where the children were given a healthy, nutritious lunch and entertained with activities including a water fight!

To top it off, an incredible £400 was raised in support of the One Broker Group’s Charity of the Year, Blood Bikes. Through collecting money from Run Norwich sponsorship and other staff led activities, many individuals from around the region will benefit from the charities commitment to delivering blood products to hospitals around East England.

Allison Partlett, Director at PJW in Hertfordshire, said "It’s great to be part of such a giving company. We have had a lot of fun taking part in the charity appeals and look forwards to continuing our support in the future!".

Published 1st September 2017

Fun, Sun and over £300 raised for SERV Norfolk - a great day for One Broker at Run Norwich

Ashley Jones and Emily Bridges

On Sunday the 6th of August, 2 of One Broker’s own completed 10k at Run Norwich. In aid of our Charity of the Year, Blood Bikes, the duo raised over £300 for the organisation, with donations still being collected.

The race kicked off at Gentleman’s Walk in Norwich’s city centre, metres from the finish line outside City Hall. A stretch of 10 kilometres, encompassing Carrow Road, Rose Lane and the beautiful Cathedral grounds, was covered by the runners.

Proudly wearing their red Blood Bikes running vests, Ashley Jones and Emily Bridges both beat their target race times, collectively raising £320 (and counting) for Blood Bikes. The organisation is a non-government funded charity which completes an essential role in delivering blood products and donated breast milk to NHS services outside of working hours.

Group Financial Controller Ashley Jones, who finished the race in an impressive 53 minutes, said "I had a lot of fun running round the course, helped along by the shouts of support from the crowd and fellow Blood Bike runners. The free Adnams beer at the end of the race was also a very good incentive to keep me going!".

(Pictured left to right: Ashley Jones and Emily Bridges)

Published 18th August 2017

Gibbs Denley Insurance Services Ltd join the One Broker Group

Robin Plaster and Paul Gibbs

Gibbs Denley Insurance Services Ltd (GDIS) becomes part of the One Broker Group. One Broker is in the Top 100 largest independent insurance brokers in the UK and is on course to enter the top 25 within the next 5 years.

GDIS will continue to operate as normal and there will be no immediate changes to the business. The management team at GDIS is committed to maintaining the high quality of customer service that it’s renowned for. Being part of the One Broker Group will give GDIS greater weight within the market and a stronger negotiating position with insurers in the future.

Director Paul Gibbs said, "We have entered into this as the next step in the evolution of our broking services. The insurance market is constantly developing and it is important to us that we remain ahead of these changes and put ourselves in the strongest position possible to serve both our customers and our staff going forward. Gibbs Denley logo We are delighted to be joining a highly respected company that shares our values and vision,and we look forward to working with them."

Robin Plaster CEO of One Broker Group commented, "We are absolutely delighted to welcome Gibbs Denley Insurance Services to the One Broker Group. This deal further reinforces our commitment to Cambridge and provides us with an excellent platform to expand our products and services across the region".

Gibbs Denley Insurance Services Ltd will continue to work from the same locations in Swavesey and Bury St Edmunds and it will very much be "business as usual" as far as customers are concerned.

(Pictured left to right: Paul Gibbs and Robin Plaster)

Published 15th August 2017

KTIB wins again at the Adnams Supply Chain Conference and Awards 2017


On Thursday 6th July 2017, KTIB- part of the One Broker Group- attended the second Adnams Supply Chain Conference and Awards held at The Enterprise Centre at The University of East Anglia.

After scooping last year’s "Integrity in All We Do" award, KTIB were delighted to receive the 2017 "Pride & Passion" accolade at the prestigious event attended by 50 suppliers from across Europe.

Andrew Brooks, Head of Supply Chain & Procurement, and Karen Hester, Chief Operating Officer of Adnams, presented the trophy to Scott Jarvis and Kerry Patterson from KTIB.

The award focussed on what makes us proud and reflects the importance KTIB places on its own staff, its range of products and the conduct of its suppliers.

As Scott Jarvis, Director of KTIB commented "the conference provides a fantastic platform to bring together and recognise the core values that each supplier to Adnams share. To be recognised again, partake in the workshops and listen to the key note speakers is a truly enriching experience".

(Photo supplied care of Adnams PLC. Pictured left to right: Andrew Brooks, Scott Jarvis, Kerry Patterson and Karen Hester)

Published 18th July 2017


One Broker proud to announce Blood Bikes as its Charity of the Year

Blood Bikes

Following a staff vote for a local charity, the One Broker group is supporting Blood Bikes as its Charity of the Year.

The organisation is run entirely by unpaid volunteers and specialises in transporting blood, medical equipment and donated breast milk to NHS patients, providing an essential, life-saving service. Blood Bikes serves the communities of East Anglia.

Following the news of being nominated as One Broker Charity of the Year, Cindy Dickerson, Chairman of the Cambridge area of Blood Bikes, said "The Bloodrunners are delighted to have been selected by the employees of One Broker as its chosen Charity and we are looking forward to working closely together. This year we hit our 4000th run since starting in 2010, a very important achievement for us".

Norfolk branch Treasurer, Keith Grisedale’s comments emphasised this "The need for SERV Norfolk’s services has grown from 60 runs in 2011 to over 1000 last year and I expect it to be nearly 1500 this year so support from businesses like One Broker is crucial".

Managing Director, Robin Plaster, added "It’s great to be supporting Blood Bikes, especially as they are local to our three offices. One Broker likes to be part of the community and the team is excited to really get involved".

To find out more about the Blood Bikes, visit

To visit the Norfolk branch, go to and for SERV Cambridgeshire and Suffolk

Published 7th June 2017

Cyclists from the One Broker Group complete 100 miles for Norwich Charity Bike Ride

Danny Hawkins, Hugo Plaster, Henry Plaster, Andy Wilson and Ian Limeburner

On Sunday the 4th of June, One Broker’s very own Famous 5 cycled the Norwich 50/100, raising money for the British Heart Foundation, the event organiser’s selected charity.

Setting off from The Forum, they headed off in the direction of Holkham Hall, taking in the dazzling North Norfolk coastline including Walcott, Mundesley and Sheringham before circling back through picturesque landscapes to Aylsham. Crossing the finish line in the early afternoon at Norwich’s Bishopsgate, the cyclists looked understandably weary following their 7 hour ride but appeared to have enjoyed their day.

Henry Plaster, Trainee Broking Technician who is currently working on a new scheme for the One Broker group, One Guarantee, said "At times it was tough going but we have had a brilliant day. Cycling in our One Broker jerseys while raising money for the British Heart Foundation has been really gratifying but I must say that when I go back to work tomorrow, I’ll be avoiding the stairs!".

(Pictured left to right: Danny Hawkins, Hugo Plaster, Henry Plaster, Andy Wilson and Ian Limeburner)

Published 5th June 2017

Local insurance broking group, One Broker, raise over £800 for leading disability charity, Papworth Trust

Papworth Trust cheque

One of East Anglia’s most noted insurance broking groups, One Broker, has donated £813 to the Papworth Trust, a charity that supports the lives of thousands of individuals with disabilities.

The cheque was presented to the Trust by Director, Phil Thorpe, representing NWBIB Ltd in Cambridge who are part of the One Broker Group. Handing over the donation in the glorious garden in the Cambridge Centre, he said: "It is a very proud moment in our history to be supporting a charity that does such amazing work in the local area, right on the door step of our office". The funds were raised by the company’s WeLoveTenants scheme, with £1 being donated to Papworth for every new policy that was bought online.

Founded 100 years ago in Cambridge as a centre to manage tuberculosis, the Papworth Trust has worked continuously with disabled individuals, supporting thousands of people, their families, and carers over the years. Offering a range of activities, including everything from cooking and cake decorating, to film making and song writing, the Trust’s Cambridge Centre on Hawthorne Way offers a retreat of fun and entertainment to people with physical, learning or sensory disabilities.

Jo Revitt, Corporate Partnership Fundraiser at Papworth Trust, said: "We are very grateful to everyone connected with One Broker for this very kind and generous way of supporting disabled people living in their community."

(Pictured left to right: Dave Gooderham and Phil Thorpe)

Published 2nd June 2017


One Broker raises money for Comic Relief

Comic relief

One Broker would like to say a big thank you to all staff who took part in fundraising activities for Comic Relief 2017.

Staff took part in a range of activities during the week including donating food for bake sales, testing their knowledge with a general knowledge quiz and wearing red on Red Nose Day. Activities were held across it’s Cambridge, Hertfordshire and Norwich sites, with the team collectively raising £200 for the charity.

Published 27th March 2017

Ogden Discount Rate and Effect on the Insurance Market

You will now be aware that the Government has taken the decision to change the way in which the cost of serious injury claims is calculated.

On 27 February, the Lord Chancellor confirmed that the Discount Rate, a key component of this calculation concerning future costs, is to be reduced from the current level of 2.5% to -0.75%. The change takes effect from 20 March 2017 and will have a significant impact on the cost of the most serious injury claims. A leading Insurance Company has predicted the overall cost to the industry on all impacted claims outstanding at 20 March is to be £7bn, with a further additional annual cost of around £1.2bn thereafter.

What does the reform mean?

The change will impact the cost of insurance for products which cover injury claims, mainly Commercial Motor, Employers’, Public and Products Liability insurance. The precise impact will vary depending on a range of factors. But we expect most insurers and particularly those with a large motor based book to increase prices to help cover the cost of these changes. As yet we are uncertain by how much, but increases are expected.

What happens next?

Insurers are engaging with Government to make sure they understand the effect this decision will have on millions of people. Following a meeting between the Chancellor and industry leaders, we welcome their commitment to review the process.

Insurers will continue to make their voice heard to ensure that in the future, personal injury discount rates are set at a level that is fair to both the injured and businesses.

What will we be doing

Rest assured we will be ensuring any effect of this proposed change will be minimised as much as possible and we will strive to ensure that clients premiums remain competitive. We will discuss these changes when we see you next, but if you wanted to get clarification now please contact your Account Executive.

Published 17th March 2017

Another fantastic appointment to One of East Anglia’s leading Insurance Broking Groups

One Broker Ltd has welcomed Samantha Read as their Group HR Manager. Samantha boasts over a decade of HR experience a degree in HR management and is part CIPD qualified in addition to a background of HR within the insurance sector. Robin Plaster CEO said "Samantha is the latest member to be welcomed into the group, she is exactly what we need in the team to push forwards our future development plans. One Broker has seen a substantial increase in staff over the past few months going from strength to strength in the Insurance broking arena."

One Broker Ltd is made up of KTIB in Norwich, NWBIB in Cambridge and PJW in Bishops Stortford ranking in the top 50 Independent Commercial Insurance Brokers in the UK.*

(Pictured left to right: Robin Plaster and Samantha Read)

*Insurance Age Top 100 Independent Insurance Brokers 2016

Published 13th January 2017

2016 in review

2016 was another super year for One Broker seeing Insurance Age ranking us in its Top 100 Independent Insurance Brokers list again as well as becoming a member of the Future 50 and a finalist for Insurance Age Commercial Insurance Broker of the Year. We now have a business development team for the group to help with our long-term development and have recruited a top flight Financial Controller.

NWBIB Ltd launched WeLoveMusicians aimed at professional and non-professional musicians and the WeLoveLettings team were finalists in the Landlord and Lettings Awards. Meanwhile KTIB won the prestigious Adnams Supply Chain 'Integrity in all we do' Award and became a corporate partner for the Norwich Theatre Royal.

In addition to all our business successes we have also contributed to a number of charity events including a Children In Need Bake off across the One Broker group, donations of food and time to 3 separate food banks and Walking with the Wounded. We have also started donating £1 to the Papworth Trust for every new WeLoveTenants policy bought online as well as continuing our support of East Coast Truckers to whom we donated £2,684.00.

We’re looking forward to an even more exciting 2017.

"I would like to wish all of our wonderful clients a very Happy and prosperous New Year. We feel extremely privileged to be your Insurance Broker and look forward to working with you in 2017".
Robin Plaster, Managing Director

Published 4th January 2017

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